General Information

Your Blippi and Friends Profile allows you to share your subscription access with other devices logged into your Profile. You will need an email address and a password to create your Blippi and Friends Profile. Keep an eye out for your verification code in your email to complete your Profile setup and then use your login credentials on your supported devices to access all subscription content!

Progress is saved locally to each individual device and is not shared between devices logged into the same Profile.

Access to all current and future content within Blippi and Friends is included when you purchase a subscription, along with sharing your subscription access on up to 5 different devices logged into your Blippi and Friends Profile.

To ensure privacy and security, all data is saved locally on your device. As a result, all user created content and user progress will be lost if the app is uninstalled and progress cannot be transferred between devices.

If you're having trouble accessing your Blippi and Friends Profile, we would encourage you to ensure that the subscription holding device is logged into your profile.

Each time your subscription is renewed, you will need to log into your Profile on the device that purchased the subscription. Doing this will refresh the renewed subscription on the devices that are signed in with that Profile. Check that you have a strong internet connection then close and reopen the Blippi and Friends app then try logging in to your Profile again.

If you're receiving an error when attempting to login to your Profile, ensure that your email perfectly matches the one used to create your Profile because it is case sensitive.

If you are experiencing any connection issues or glitches, these troubleshooting steps may help resolve the issue:

1.If you have a Blippi and Friends Profile with an active subscription, make sure you are logged in
2. Close the Coloring with Blippi and Friends app and open it again
3. Close all other applications while playing Blippi and Friends
4. Try disconnecting from the internet, waiting a few minutes, then reconnecting to the internet
5. Check the app store for any available updates
6. Make sure there is enough space in the device Storage (2GB or more)
7. Restart your device

If additional support is needed, contact customer support using the Contact Us section below.

If you are experiencing any connection issues or glitches, these troubleshooting steps may help resolve the issue:

1.If you have a Blippi and Friends Profile with an active subscription, make sure you are logged in
2. Close the Coloring with Blippi and Friends app and open it again
3. Close all other applications while playing Blippi and Friends
4. Try disconnecting from the internet, waiting a few minutes, then reconnecting to the internet
5. Check the app store for any available updates
6. Make sure there is enough space in the device Storage (2GB or more)
7. Restart your device

If additional support is needed, contact customer support using the Contact Us section below.

To manage your subscription preferences, follow the steps below for the original platform you purchased your subscription:

Apple App Store
1. Open the App Store
2. Click on your Apple ID
3. Go to "Subscriptions"
4. Find and tap on your Blippi and Friends subscription
5. Find and tap on the "Cancel Subscription"

Google Play Store
1. On your mobile device, open the Google Play Store app
2. At the top right, click your Profile picture
3. Click Payments & subscriptions > Subscriptions
4. Find and select the subscription you want to manage

Use the steps below to request a refund:

Apple App Store
1. Sign in to reportaproblem.apple.com
2. Tap or click "I'd like to," then choose "Request a refund"
3. Choose the reason why you want a refund, then choose Next
4. Choose the app, subscription, or other item, then choose Submit

Google Play Store
1. Go to play.google.com
2. At the top right, click your Profile picture
3. Click Payments & subscriptions and then Budget & order history
4. For the order you want to return, click Report a problem
5. Select the option that describes your situation
6. Complete the form and note that you'd like a refund
7. Click Submit